Implementation pack · Section 7.7
Community Engagement and Public Trust Rebuilding
Intentional trust rebuilding through patient advisory councils, feedback systems and transparent complaint resolution.
Framework only Framework guidance for this domain
Status
Implementation pack in development
This implementation pack is in development. The framework content for the domain is published and available now.
01Purpose
Intentional trust rebuilding through patient advisory councils, feedback systems and transparent complaint resolution.
02ASQAT direction
Within 12 months, participating hospitals should create patient feedback systems and publicly report selected patient experience improvement actions.
03Desired institutional state
The desired institutional state for this domain has not been approved yet. The priority components below describe what the framework asks institutions to be able to show.
04Priority components
- 01Patient advisory councils
- 02Community health forums
- 03Public reporting of hospital improvements
- 04Patient feedback systems
- 05Transparent complaint resolution
- 06Media engagement
- 07Community education
- 08Faith and civic leader engagement
- 09Public awareness campaigns
05Initial actions
A recommended action sequence will be published once approved. Actions are not invented beyond approved ASQAT content.
06Leadership responsibilities
Leadership responsibilities for this domain are in development.
07Workforce responsibilities
Workforce responsibilities for this domain are in development.
08Measurement
Measurement specifications for this domain are being developed. Indicator definitions are published only once the numerator, denominator and data source are agreed.
09Evidence expectations
Evidence expectations for this domain are being defined with the measurement specifications.
10Tools and resources
Implementation resources for this domain are currently in development. Approved policies, procedures, checklists and tools will be released through the resource library.
11Related domains
12Implementation evidence
No approved implementation evidence has been published for this domain yet. Case studies are published only after review of what was measured and how.