Section 7.7 · Pillar 3 · Workforce, Culture & National Healthcare Transformation
Community Engagement and Public Trust Rebuilding
Intentional trust rebuilding through patient advisory councils, feedback systems and transparent complaint resolution.
The issue
Public trust must be rebuilt intentionally through patient advisory councils, community health forums, public reporting of hospital improvements, patient feedback systems, transparent complaint resolution, media engagement, community education, faith and civic leader engagement, and public awareness campaigns.
Priority components
What good looks like in this domain, expressed as the components an institution should be able to show.
- 01Patient advisory councils
- 02Community health forums
- 03Public reporting of hospital improvements
- 04Patient feedback systems
- 05Transparent complaint resolution
- 06Media engagement
- 07Community education
- 08Faith and civic leader engagement
- 09Public awareness campaigns
Implementation
What this domain requires in practice: the standard, the pack, the measurement, the tools and the evidence.
Standards
No approved ASQAT standards have been published for this domain yet. The standards layer is in place so that approved statements can be released without restructuring the platform.
Measurement
Measurement specifications for this domain are being developed. Indicator definitions are published only once the numerator, denominator and data source are agreed.
Measurement frameworkResources
Implementation resources for this domain are currently in development. Approved policies, procedures, checklists and tools will be released through the resource library.
Open the libraryAwaiting approved content
Evidence in practice
No approved implementation evidence has been published for this domain yet. Case studies are published only after review of what was measured and how.