Section 6.2 · Pillar 2 · Health Systems, Governance & Infrastructure Transformation
Hospital Operational Reform and Workflow Optimization
Fixing the system failures behind quality gaps: patient flow, congestion, turnaround times and supply chain workflows.
The issue
Many quality failures are caused by inefficient systems rather than lack of clinical knowledge. Priority areas include patient flow, emergency department congestion, admission and discharge processes, laboratory and imaging turnaround times, theatre utilization, pharmacy turnaround, referrals, bed management, supply chain workflows, and appointment systems.
Priority components
What good looks like in this domain, expressed as the components an institution should be able to show.
- 01Patient flow
- 02Emergency department congestion
- 03Admission and discharge processes
- 04Laboratory and imaging turnaround times
- 05Theatre utilization
- 06Pharmacy turnaround
- 07Referrals
- 08Bed management
- 09Supply chain workflows
- 10Appointment systems
Implementation
What this domain requires in practice: the standard, the pack, the measurement, the tools and the evidence.
Standards
No approved ASQAT standards have been published for this domain yet. The standards layer is in place so that approved statements can be released without restructuring the platform.
Measurement
Measurement specifications for this domain are being developed. Indicator definitions are published only once the numerator, denominator and data source are agreed.
Measurement frameworkResources
Implementation resources for this domain are currently in development. Approved policies, procedures, checklists and tools will be released through the resource library.
Open the libraryAwaiting approved content
Evidence in practice
No approved implementation evidence has been published for this domain yet. Case studies are published only after review of what was measured and how.