Section 5.12 · Pillar 1 · Clinical Excellence, Patient Safety & Quality of Care
Patient Rights and Ethical Care Standards
A National Patient Rights Charter covering emergency care, dignity, consent, privacy, billing clarity and complaint processes.
The issue
A National Patient Rights Charter should be incorporated into the final guideline. Patient rights should include emergency care, dignity, informed consent, privacy, confidentiality, pain assessment, clear billing information, complaint and appeal processes, safe discharge instructions, and culturally respectful care.
Priority components
What good looks like in this domain, expressed as the components an institution should be able to show.
- 01Right to emergency care
- 02Dignity
- 03Informed consent
- 04Privacy and confidentiality
- 05Pain assessment
- 06Clear billing information
- 07Complaint and appeal processes
- 08Safe discharge instructions
- 09Culturally respectful care
Implementation
What this domain requires in practice: the standard, the pack, the measurement, the tools and the evidence.
Standards
No approved ASQAT standards have been published for this domain yet. The standards layer is in place so that approved statements can be released without restructuring the platform.
Measurement
Measurement specifications for this domain are being developed. Indicator definitions are published only once the numerator, denominator and data source are agreed.
Measurement frameworkResources
Implementation resources for this domain are currently in development. Approved policies, procedures, checklists and tools will be released through the resource library.
Open the libraryAwaiting approved content
Evidence in practice
No approved implementation evidence has been published for this domain yet. Case studies are published only after review of what was measured and how.