Section 7.6 · Pillar 3 · Workforce, Culture & National Healthcare Transformation
CARE Culture Transformation Framework
CARE - Compassion, Accountability, Respect, Excellence - embedded into orientation, training, performance and accreditation.
The issue
CARE stands for Compassion, Accountability, Respect, and Excellence. CARE should be embedded into staff orientation, leadership training, patient experience standards, performance reviews, quality metrics, complaint resolution, accreditation criteria, and public communication.
Priority components
What good looks like in this domain, expressed as the components an institution should be able to show.
- 01Compassion
- 02Accountability
- 03Respect
- 04Excellence
Implementation
What this domain requires in practice: the standard, the pack, the measurement, the tools and the evidence.
Standards
No approved ASQAT standards have been published for this domain yet. The standards layer is in place so that approved statements can be released without restructuring the platform.
Measurement
Measurement specifications for this domain are being developed. Indicator definitions are published only once the numerator, denominator and data source are agreed.
Measurement frameworkResources
Implementation resources for this domain are currently in development. Approved policies, procedures, checklists and tools will be released through the resource library.
Open the libraryAwaiting approved content
Evidence in practice
No approved implementation evidence has been published for this domain yet. Case studies are published only after review of what was measured and how.